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Refund & Returns Policy

Because of the nature of research materials, all sales are final. This policy explains how damaged, incorrect and lost shipments are handled.

All sales are final. Once an order has shipped it cannot be returned, exchanged or refunded. Research peptides are temperature- and handling-sensitive, so we cannot accept product back into inventory.

Cancellations

You may request a cancellation and full refund within 24 hours of placing your order, provided it has not yet been dispatched. Email support@cloudaminos.com with your order number.

Damaged Shipments

Items that arrive damaged are replaced free of charge under our shipment protection. Report the damage within 48 hours of delivery with photos of the packaging and contents and your order number.

Wrong Item Received

If you receive an item different from what you ordered, contact us within 7 days with a photo of the item. We will ship the correct product at no charge.

Lost in Transit

Packages with no tracking movement for 10 business days, or marked delivered but not received, are investigated with the carrier and reshipped where appropriate. Packages returned to us because of an incorrect address supplied at checkout can be reshipped for the cost of postage.

How to Submit a Claim

  • Email support@cloudaminos.com with your full name, order number and a short description of the issue.
  • Attach photos of the packaging and contents where relevant.
  • We respond within 24 business hours and aim to resolve every claim within 1-2 business days.

All products are strictly for laboratory research and not intended for human or veterinary use.